Yes, last-minute bookings are possible, either online or by contacting us directly on +32 (0)2 324 89 47 or +32 (0)486 62 96 30.
Please check your spam folder or contact us on +32 (0)2 324 89 47 or +32 (0)486 62 96 30.
You can change or cancel your booking up to 24 hours before the scheduled date. Payments are non-refundable: if you cancel, you will receive a gift voucher for the same amount as your payment, valid for 2 years.
When you buy your gift voucher on our website, you will receive a confirmation e-mail with the gift voucher attached as soon as your order is completed. You can then print it or send it to the person of your choice. Please note that you can also buy your gift voucher in person at our centres.
By clicking the link below, you will be taken to the gift voucher purchase page, where you can select the one that suits you: https://www.javinewellness.be/cheque-cadeau If you have any problems, please feel free to contact us on +32 (0)2 324 89 47 or +32 (0)486 62 96 30.
All gift vouchers, whether bought online or in person at our centre, have a unique code. They can only be used once and can be retrieved through your Javine Wellness customer account or by contacting us on +32 (0)2 324 89 47 or +32 (0)486 62 96 30. All our gift vouchers are valid for 2 years. Our promotions, however, have a shorter validity period that varies depending on the treatment, so be sure to check their expiry date!
Treatments bought on promotion or through a deal can only be booked by phone, by calling your centre on +32 (0)2 324 89 47 or +32 (0)486 62 96 30.
The validity period of promotions is shown on the promotion itself and in its terms and conditions. It differs from that of standard gift vouchers (at the regular price), which are valid for 2 years.
Not recommended: heavy legs massage, foot reflexology or foot massage, sciatica massage. Recommended: stressed back massage, oriental massage (back only), scalp massage or head massage.
Not recommended: Thai massage, stressed back massage, sports massage and oriental massage. Recommended: hot stone massage or Swedish massage.
When booking your appointment, you can specify whether you’d prefer a male or female massage therapist. Recommended: scalp massage or foot reflexology, as you remain fully clothed during these treatments. For other massages, you will be covered with a bath towel at all times.
Before your treatment, we recommend taking a bath or shower so you feel your best, drinking enough water, going to the toilet, switching off your mobile phone and letting us know about any medical issues (pain, allergies, skin conditions, etc.). You may bring a change of underwear, although our quality oils and products do not stain clothing. Please arrive 5 to 10 minutes early to avoid any stress before your treatment (we’ll gladly offer you a cup of tea or a glass of water). Also take the time to choose your massage or treatment carefully: read the descriptions to find exactly what you’re looking for! If you’re unsure, our team will be happy to advise you.
After your treatment, take your time: get up slowly from the massage table so you don’t tense your relaxed muscles or feel dizzy, and don’t rush outside. Remember to go to the toilet and have a herbal tea. If the oil bothers you, you can take a warm shower, but we recommend leaving it on your skin to get the most out of its benefits. Avoid stressful appointments and carrying heavy loads, as this could tense certain muscles again. Finally, feel free to talk about your treatment and how you felt with your therapist: they’ll be happy to answer your questions and give you the best advice.
Relax and try to let go. It’s best not to talk too much, except to mention any discomfort (pain, feeling too cold or too warm, pressure too firm or too light, an uncomfortable position, a runny nose, etc.). This moment of relaxation is yours: make the most of it!
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